- Shipping & Returns
Shipping & Returns
We can ship to most address's in the world. When you place an order in the US there will be a flat rate of $8.00 an item for most items and lower for other items. Shipping is more expenive than this but we do this as a courtesy to our customers. Shipping will either go UPS Ground or USPS First Class Mail unless express options are requested. Please Email email@example.com if you would like to get a quote for express shipping.
We also provide discounted shipping rates to our International customers as well. If you place an order and want it shipped Internationally depending on the Country you are in the site will charge you a $10.00 - $25.00 flat rate surcharge. All International Orders will be shipped out USPS Priority Mail. Each country has its own policy on how much they charge for duties and taxes for imported purchases so also be prepared to pay an additional ammount when the package arrives.
RETURNS : You can return a product within 60 days as long as it has not been used. Just email firstname.lastname@example.org and let him know what the problem is or why you would like to return the product. If it is a sizing issue for a helmet and you have already tried all of the other sizing liners in the box we may be able to simply send you the correct sizing liner and save you some money on shipping the helmet back to us. Make sure to ask for an RA#. We will email you back with an RA# and then you just send the helmet to the address below. (you pay for shipping and we suggest you get a tracking # so you can track the package). When we receive the helmet we will refund you the amount of the original purchase.
WARRANTY : All products are warranted for 90 days from the date of purchase to be free of manufacturer's defects. This only applies to the original owner and must be accompanied by a sales receipt as proof of purchase. This warranty does not apply to damage resulting from impact, misuse, abuse, accident, negligence or normal wear and tear. If you feel your helmet has a manufacturer defect you should email email@example.com. In the email you must explain what the defect is. We will reply to your email with a WA#. When you have the WA# send the helmet to the address below. If the helmet has a manufacturer defect we will send you a new helmet. If the helmet does not have a manufacturer defect you will need to pay for shipping for us to return the helmet to you.
S1 Helmet Company
Attn: Returns RA # _______
13210 Estrella Ave Suite A
Gardena, CA 90248